Oferta de empleo

Fecha de publicación: Martes 23 de Abril del 2024
Fecha final candidaturas: Viernes 31 de Mayo del 2024

Refencia: GRTB-002

Office Managing Director - CEUTA

We are seeking a motivated and experienced Managing Director to oversee the day-to-day activities of our Client´s Ceuta Office, you will be responsible for the office and its operations in Ceuta, optimizing processes, ensuring regulatory compliance, and driving operational efficiency. Your hands-on approach, leadership skills, and industry knowledge will contribute to the subsidiary's success.

  • Office Operations: Oversee and coordinate the office facilities to meet the needs for running our activities, that including but not limited to; Customer Support, CRM, Fraud & AML operations, Player Protection and HR.
  • Representation: As signatory to the company, responsibility for both the employees and the company and safeguarding the interests to maintain obligations within the local framework that is to be adhered to. Representation also includes being the face to the company for any public relations matters.
  • Group liaison: Create and keep at all times the necessary atmosphere and collaboration conditions between all the local team members and their respective departments and colleagues abroad.
  • Process Improvement & collaboration: Ensure a smooth collaboration between various Greentube companies. Ensuring that the company is providing the appropriate range and quality of services.
  • Regulatory Compliance: Ensure compliance with all applicable regulations, licensing requirements, and industry standards. Stay updated with relevant regulatory changes and work closely with compliance teams to maintain adherence. Establishing and maintaining links with local authorities, regulators, key decision makers and other stakeholders
  • Team Leadership: Manage and support the employees, providing guidance, mentorship, and feedback. Foster a positive work environment that encourages teamwork, productivity, employee development and avoids employee abandonment.
  • Policies and Procedures - ensuring the company has effective procedures and policies in place.
  • Developing and executing business strategies to achieve short and long-term goals.
  • Budget Oversight: Work closely with finance teams to develop and manage budgets for our client. Monitor expenses, identify cost-saving opportunities, and ensure financial targets are met.
  • Previous Experience: Minimum of 3-5 years of experience in a management role within the iGaming industry or a related field.
  • Industry Knowledge: Solid understanding of the iGaming industry, including its operations, regulations, and competitive landscape. Familiarity with Spain’s iGaming regulatory framework is advantageous.
  • Strong leadership and team management abilities, with a collaborative and supportive approach. Excellent communication, problem-solving, and decision-making skills
  • Great ability to understand and address the needs of all team members at all times, to achieve both employees satisfaction, performance and employee retention.
  • Operational Expertise: Experience on managing operational activities, optimizing processes, and driving efficiency within a complex organizational structure.
  • Compliance Awareness: Knowledge of regulatory requirements and experience in maintaining compliance within the iGaming industry. A commitment to responsible gaming practices.

Analytical Mindset: Proficient in data analysis, with the ability to interpret and present key insights to support operational decision-making.

Adaptability: Ability to thrive in a fast-paced, dynamic environment, and adapt to changing priorities and business needs.

Language Skills: Excellent command of both spoken and written Spanish & English.

Residence in CEUTA is a must.

  • Workplace: CEUTA
  • Salary according to worth.
  • Relocation package.
  • Full-time contract.
  • Refrain from candidates who do not meet the requested profile.
  • CVs in a language other than English will not be considered.
Fecha de publicación: Lunes 15 de Abril del 2024
Fecha final candidaturas: Viernes 31 de Mayo del 2024

Refencia: SL-004


Estamos buscando incorporar un/a Analista de Fraude y Medios de Pago para nuestra operación online. Buscamos a un/a profesional con experiencia previa en el sector y sólidos conocimientos en el manejo de herramientas del paquete Office, especialmente Excel.

  • Realizar análisis de riesgo y prevención de fraude en operaciones de depósito y retirada.
  • Manejar y gestionar diversos medios de pago, así como plataformas de agregación de los mismos.
  • Verificar el cumplimiento de normativas de prevención de blanqueo de capitales (AML) y conocimiento del cliente (KYC), requisitos de cumplimiento, normativas de las redes de tarjetas y directrices de crédito.
  • Estudiar perfiles de clientes y realizar seguimiento de operaciones en materia de Prevención de Blanqueo de Capitales.
  • Gestionar reembolsos con bancos y otros medios de pago.
  • Realizar el monitoreo proactivo de clientes nuevos y existentes, incluyendo el monitoreo de transacciones y revisiones de datos periódicas.
  • Colaborar estrechamente con el departamento de atención al cliente para resolver incidencias.
  • Realizar diversas tareas de informes, investigación y supervisión de posibles riesgos.
  • Experiencia previa en funciones similares en el sector de medios de pago y análisis de fraude.
  • Conocimientos sólidos en el manejo de herramientas del paquete Office, especialmente Excel.
  • Capacidad para trabajar de manera autónoma y en equipo.
  • Excelentes habilidades de comunicación y resolución de problemas.
  • Orientación a resultados y atención al detalle.
  • Inglés nivel alto será un plus
  • Lugar de trabajo: preferiblemente Madrid o Melilla
  • Salario acorde a valía.
  • Contrato a jornada completa.
Fecha de publicación: Lunes 08 de Abril del 2024
Fecha final candidaturas: Martes 30 de Abril del 2024

Refencia: HRGT - 001

Human Resources Responsible - Ceuta

  • Responsibility for the entire recruiting process from job posting and advertising, resume screening, interviews to contract drafting and gathering necessary documentation
  • Management of employee onboarding and offboarding processes
  • Acting as the main point of contact for all HR queries, employee relations, and disciplinary procedures
  • Reviewing, updating, and creating HR policies and procedures
  • Organizing internal and external events (e.g. welcome days, internal and external company events, recruiting fairs, etc.)
  • Overlooking the day to day running of the office, including health and safety requirements and creating and maintaining processes
  • Managing training requests and organizing and coordinating internal and external trainings
  • Close collaboration with the HR teams in our headquarters.
  • Participating in and driving Group HR projects
  • Reviewing relevant local employment and any other relevant laws and regulations and implementing changes as needed
  • Being the single point of contact for ISO requirements in HR
  • Coordinating requirements and exchange with different departments of Greentube globally (HR, Controlling, Accounting, Treasury, etc.)
  • Organization of work trips and any other business related travel of employees
  • Ad hoc duties as required by line manager & managing directors
  • Completed higher education ideally within the HR and/or work and organizational psychology (minimum Bachelor degree or equivalent course/diploma preferred)
  • Minimum 5 years’ experience within HR management
  • Solid knowledge of local labor laws
  • Experience dealing with MS Office (Word, Excel, Outlook)
  • Approachable, service oriented with excellent communication skills
  • Hands-on mentality, flexible and adaptable
  • Able to work under pressure and tackle several projects at the same time
  • Independent, reliable with strong organizational skills
  • Very good command of both written and spoken English
  • Location: Ceuta. Remote candidatures or not willing to relocate will not be considered.
  • Availbility to travel is needed.
  • Salary to be discussed.
Fecha de publicación: Miercoles 13 de Diciembre del 2023
Fecha final candidaturas: Miercoles 31 de Enero del 2024

Refencia: LCG - 003

Auxiliar administrativo con Inglés - Ceuta . MEDIA JORNADA

- Tramitar y elaborar documentos y comunicaciones de la empresa

- Supervisar la gestión y organizar la gestión administrativa

- Atención al cliente

Conocimiento en administración de empresas

Conocimiento de las principales herramientas ofimáticas

Licenciado en ADE o similar

Nociones de marketing es un plus

Inglés avanzado (C1 mínimo)

Conocimiento de italiano es un plus.

Nociones de conocimiento en empresas de juego.

Entre 2 y tres años de experiencia en posiciones similares.

Contrato indefinido

Salario a definir según valía del candidato.

Fecha de publicación: Lunes 28 de Agosto del 2023
Fecha final candidaturas: Sábado 30 de Septiembre del 2023

Refencia: MEL 002

Agente Atención al Cliente - MELILLA

Descripción del puesto

En dependencia del responsable del proyecto, el Agente de Atención al Cliente deberá:

Aplicar los procedimientos y protocolos establecidos por la empresa relativos a la atención a clientes a través de cualquier medio de contacto definido, mostrando una imagen y actitud impecables, procurando la máxima satisfacción en la experiencia del cliente.

Dar soporte en tareas de Back Office y administrativas requeridas por los responsables del proyecto.

Dar soporte al departamento de marketing en cualquier tipo de acción comercial y/o administrativa requerida.

Estudios: mínimo E.S.O

Imprescindibles excelentes habilidades comunicativas, tanto escritas como orales. Se realizará prueba escrita.

Muy valorable nivel alto de inglés escrito.

Perfil del candidato

Experiencia de al menos un año en posición similar de atención telefónica a usuarios de nuevas tecnologías, comunicaciones, etc. Muy valorable experiencia en el sector.

Interés por las nuevas tecnologías, juego online, videojuegos, informática, etc.

Muy enfocado a la resolución de problemas.

Características de la posición

Jornada completa: 39 horas semanales en turnos de lunes a domingo, librando dos fines de semana al mes.
Salario a definir según condiciones y experiencia.
Lugar de desarrollo del trabajo: Melilla.